Cancellation & refunds

Cancel anytime from your member portal: tap "Manage billing / cancel" and follow the steps on the secure Stripe page. No email or phone call is needed.

• You will not be charged again after you cancel.
• You keep full access (live classes, replays and the training library) until the end of the month you have already paid for.
• Classes you booked for dates after your access ends are cancelled automatically.

You can rejoin at any time at the current price.

Because you keep access until the end of the paid month, we do not refund part of a month when you cancel, or for classes you did not attend.

If you were charged in error (for example, a duplicate charge), email us and we will refund it.

If after 30 days you're not seeing progress, tell us and your next month is free.

Email support@runqiaodu.com within your first 30 days of membership, tell us what is not working, and we will make your next month free.

You can cancel a class you booked from your portal up to 1 hour before it starts. This frees the spot for another dancer.

Within the last hour you can no longer cancel online. If something comes up, simply do not join; please do not make a habit of it, as it keeps others out of a full class.

Occasionally we cancel or reschedule a class. We will tell you in your portal and by email as early as we can. Your membership is unlimited, so you can book another class that week.